Patient Info

Schedule of Fees (Osteopathy)

Appointment type

Full

Concession*

Initial Osteopathy

$110

$100

Standard Osteopathy

$90

$80

 

  

 

CDM

Fees as above. $52.95 rebate at time of paying.

DVA

Bulk billed

Worksafe

$30 gap

$30 gap

TAC

$30 gap

$30 gap

The above fees may change at any time at your practitioner’s or The Osteo Collective’s discretion.

All fees are due at the time of your consultation.

 

*Concession types: Healthcare card, children, students, seniors. Please let us know when paying if one of these concession types applies to you.

If you have private health insurance (with the relevant extras), we will be able to swipe your health insurance card at the time of payment. You will then only need to pay the gap amount. The card must be presented at every appointment (we are unable to process a claim without the card). If for whatever reason you do not have your card with you at the time of payment, you will be required to pay the full amount. We will then email your (or print if you prefer) a receipt for you to be able to claim directly with your health fund.

Chronic Disease Management plans

Chronic disease management plans are for patients with a chronic illness who require ongoing care. You are allocated up to 5 treatments per year and must be referred by a General Practitioner. Speak to your GP today to see if you’re eligible.

 

You will be required to pay the full consultation amount, and will be rebated the scheduled Medicare fee (currently $52.95) at the time of paying. You will need your Medicare card, and the rebate can only be transferred to a debit card (savings/cheque account). Payment can be made by credit or debit card.

Worksafe

The Osteo Collective charges a gap fee of $30 to all Worksafe patients.

Patients must bring in all documentation for their Worksafe claim.  Your practitioner will need to confirm the claim is valid before billing Worksafe on the patient’s behalf.  You may be required to pay upfront until confirmation is made (you can then claim back from Worksafe yourself).

All Worksafe patients will be asked to complete pain/functional questionnaires at regular intervals.

TAC

The Osteo Collective charges a gap fee of $30 to all TAC patients.

Patients must bring in all documentation for their TAC claim.  Your practitioner will need to confirm the claim is valid before billing TAC on the patient’s behalf.  You may be required to pay upfront until confirmation is made (you can then claim back from TAC yourself).

All TAC patients will be asked to complete pain/functional questionnaires at regular intervals.

DVA

 

Please let us know at the time of consultation if you have a DVA card and are seeking treatment for a related condition. You may require a new referral from you General Practitioner prior to your appointment, for the fee to be covered by DVA. Please contact us in advance if you have any questions. If eligible for treatment under DVA, there is no gap fee payable.

The Osteo Collective is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers, and medical history.

This Personal Information is obtained in many ways including Patient Information Forms, face to face in appointments, correspondence, by telephone and facsimile, by email, via our website theosteocollective.com.au, from social media (including but not limited to Facebook, Instagram and Twitter) and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

·       For the primary purpose for which it was obtained

·       For a secondary purpose that is directly related to the primary purpose

·       With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Cookies

In some cases we may also collect your personal information through the use of cookies and other tracking devices. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website, without bothering you with a request to register or log-in. It also helps us keep track of services you view, so that we can send you news about those services.

We also use cookies to measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services and the services the practitioners provide at The Osteo Collective. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information.

We may also collect anonymous data (which is not personal information) relating to your activity on our website (including IP addresses) via cookies. We generally use this information to report statistics, analyse trends, allow the practitioner to administer services, diagnose problems and target and improve the quality of the services the practitoners at The Osteo Collective provide. To the extent this information does not constitute personal information because it does not identify you or anyone else, the Australian Privacy Principles do not apply and we may use this information for any purpose and by any means whatsoever.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

·       Third parties where you consent to the use or disclosure; and

·       Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

We use the practice management service “Cliniko,” (Red Guava Pty Ltd ACN 147 311 466) to digitally store your personal information. When you book an appointment online, you do so via Cliniko. For more information regarding this service, we suggest you contact Cliniko directly: info@cliniko.com.

Access to your Personal Information

You may access the Personal Information we hold about you at any time. If you wish to access your Personal Information, please contact us in writing.

The Osteo Collective will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website: theosteocollective.com.au/patient-info.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at any of our locations, or via email: info@theosteocollective.com.au.

 

                                                                                                                                            

Cancellation policy

We have a strict 24 hour cancellation policy. By booking an appointment with us you agree to provide us with a minimum of 24 hours notice of cancelling or moving an appointment or a cancellation fee may be charged.

Please let us know as soon as you realise you will be unable to keep your appointment. This is to allow other patients the opportunity to take the appointment.

We ask you to respect our practitioners’ time and our patients who may be waiting for an appointment.

 

Online booking

By registering as a patient online you are subscribing to receiving emails from The Osteo Collective.  You can unsubscribe at any time. Please let us know if you wish to do so.

 

You can cancel your appointment by clicking the cancellation link on your confirmation email, as long as it is 24 hours prior to your appointment. If it is less than 24 hours before your appointment you will be required to call the clinic on (03) 9571-8888.

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